Introducing Tymit, a groundbreaking credit product prioritizing transparency and flexibility for customers. Our objectives in this initiative include enhancing notification systems, improving visibility of outstanding balances, and empowering users with clear actions for financial stability.
We started by analysing key pain points through collaborative sessions with relevant stakeholders, with main focus on understanding the complexity of billing cycle and collections processes. After this we focused on the app experience, where we found limited visibility of billing cycles, insufficient notification of missed payments, and inconsistent communication approaches.
Our solution involves clear in-app communication regarding billing cycles and amounts due, multi-channel reminders for bill payments, and accessible recovery steps. We introduced new components on the Home screen and utilized full-screen modals for comprehensive information delivery.
